Refund policy
Click HERE to start a return.
Return Policy – Please Read Carefully
At Born To Glam, we believe life is too short for boring jewelry, clothing, and accessories ✨. We’re confident you’ll love your purchase, but if something doesn’t work out—we’ve got you covered! We accept returns within 30 days of delivery (conditions apply).
Item Condition Requirements
To qualify for a return, items must be:
- Unworn, unused, and in original condition
- Free from odors, makeup, pet hair, or stains
- In original packaging with tags attached. (*Our policy on this is very strict. If not returned in original packaging, AND condition, your return may be denied or only eligible for store credit*)
- Preorders & sample/style box items are special order items and cannot be refunded, only returned for store credit.
- Auction items are final sale only.
If items are returned in less-than-perfect condition, we may deny the refund or issue store credit only.
How Returns Work
We partner with REDO to make returns and exchanges simple and self-serve.
✔️ Log into your account
✔️ Start a return or exchange
✔️ Print your return label
✔️ Ship your package back — no pre-approval required to start your return
- If you purchased REDO Return Insurance at checkout → your return labels are FREE.
- If you didn't → you'll purchase a return label directly in the REDO portal.
- If we create the label for you → a flat $6.95 fee applies (this covers the label, not a restocking fee).
Timing:
- 30-day outer limit: We must receive your returned item back within 30 days of delivery, regardless of when you initiated the return. Returns initiated after 30 days, or received after 30 days even if initiated earlier, will be rejected outright.
- Refund eligibility: To receive a refund, you must initiate your return in REDO within 7 days of delivery and we must receive the item back within 14 days of delivery. If either condition isn't met, the return is no longer refund-eligible.
- Exchange/store credit: If you initiate after day 7, or your refund-eligible return arrives after day 14, it's still eligible for exchange or store credit as long as we receive it within the 30-day outer limit.
- Because timing is based on when we receive the item, not just when you start the process, we recommend beginning your return as early as possible to leave enough transit time.
Return Shipping Options
- USPS → Hand it to your mail carrier or place it in your outgoing mail. No extra fee.
- FedEx / UPS → Drop off at a FedEx/UPS location after completing your request.
- If you choose home pickup, FedEx/UPS charges an additional fee (usually ~$10). This fee is billed by the carrier and is non-refundable.
Final Sale Items
All items are final sale (no returns or exchanges) if purchased:
- At a discount to regular price
- From any sale collection
- Using a discount/promo code other than WELCOME15
- As an auction item
- Custom items
Types of Returns & Exchanges
We offer 3 flexible options:
- Exchange (for different sizes or different items)
- Return for Store Credit – receive your store credit faster, as soon as your package is accepted for the return journey
- Return for Refund – funds back to your original payment method
How to Start a Return
- On the Website: Click the “Start a Return” link at the top left of the page.
- In the Mobile App: Go to your Account tab → select “Start a Return.”
Exchanges
When you create your return or exchange in our self-serve portal, select Exchange and choose what you'd like — a different size, a different item, or the same item (for a quality or damage issue). You make this selection when you're creating your return request, before shipping your item back.
- Different Size: Choose Variant Exchange and select your new size.
- Same Item (Quality/Damage Issue): Choose Same Item Exchange and note the issue.
- Different Item: Choose New Item Exchange and note the issue.
Once you've shipped your item back and we receive and inspect it, we'll ship your replacement within 1–2 business days.
Store Credit
- Choose Refund, Store Credit, or Other Exchange → select Store Credit.
- Store credit is issued as soon as your package is scanned by the carrier. If your returned item doesn't meet our condition requirements upon inspection, we reserve the right to adjust your store credit accordingly.
Refunds
- Choose Refund, Store Credit, or Other Exchange → select Refund.
- Once we receive and inspect your return, refunds are processed within 24–48 hours. Your bank may take 1–3 business days to post the funds.
Damages, Missing Shipments & Insurance Claims
- Inspect your order when it arrives. If it’s defective, damaged, or incorrect—contact us right away.
- If you purchased SEEL shipping insurance at checkout:
- File your claim directly with SEEL within 7 days of delivery HERE.
- They handle reimbursements quickly and efficiently.
Order Cancellations
Orders may be canceled before they ship, using our self-serve order management portal HERE. Because we begin processing orders quickly, cancellation isn't guaranteed once fulfillment has started. If your order has already shipped, you're welcome to use our standard return process once it arrives.
Customer Service
We’re here to help!
(754) 348-0310
Monday – Friday, 9am – 5pm ET
*Updated July 3rd, 2026 9:04am EST.